Responsible Gaming – he88 Safe Play Pakistan

Our Six Responsible Gaming Commitments

he88 is committed to responsible gaming as a core operational value — not just a regulatory checkbox. Here is what that commitment looks like in practice for every player in Pakistan.

Strict Age Verification

Every new he88 account goes through a mandatory KY C process. We verify your CNIC or passport to confirm you are 21 or older before any real-money play is permitted. No exceptions.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly but increases require a 48-hour cooling-off period.

Reality Checks

Enable session time reminders that pop up every 30, 60, or 120 minutes to show how long you have been playing and your net session result. A gentle nudge to help you stay aware and in control of your time on he88.

Cool-Off Periods

Take a short break from he88 for 24 hours, 48 hours, or up to 7 days with a single request. During a cool-off period your account is temporarily suspended — no logins, no deposits, no bets.

Self-Exclusion

Request a longer-term self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion your account is fully deactivated. he88 will not send you any marketing communications during this period.

24/7 Support Access

Our live support team in Pakistan is available around the clock. If you are worried about your gambling habits or need help activating any responsible gaming tool, reach out via live chat — no judgment, just help.

What Is Responsible Gaming?

Responsible gaming means approaching online gambling — whether that is cricket betting on the PSL, spinning the reels on a slot, or joining a live Ezugi roulette table — as a form of entertainment with a set budget and a clear time limit. It means being honest with yourself about whether gambling is still fun, or whether it has started to feel like an obligation or an escape.

At he88, we want every player in Karachi, Lahore, Islamabad, and across Pakistan to enjoy the platform without it ever negatively affecting their finances, relationships, or mental wellbeing. The tools and policies on this page are here to help you maintain that balance.

Gambling is not a way to make money. The house always has a mathematical edge over time. Treat every PKR you deposit as the cost of entertainment — money spent on an enjoyable experience, not an investment you expect to get back. Never chase losses. If you find yourself depositing more to recover what you have lost, that is a clear warning sign that it is time to stop, use a cool-off tool, or speak to someone.

Set limits before you start, not after. The best time to decide how much you are comfortable spending is before you log in and start playing — not in the middle of a session when emotions are running high. Use he88's deposit limit tools to lock in a budget for the day or week in advance.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious in the early stages. The following signs may indicate that gambling has become harmful:

Spending more money on gambling than you originally planned or can afford
Feeling anxious, irritable, or restless when not gambling
Lying to family or friends about how much time or money you spend gambling
Borrowing money, selling possessions, or skipping bills to fund gambling
Continuing to gamble after promising yourself you would stop
Gambling to escape stress, depression, or personal problems
Chasing losses — depositing more after a losing session to try and win it back
Neglecting work, studies, family responsibilities, or health because of gambling

If you recognise three or more of the above signs in your own behaviour, please use the self-exclusion tool immediately and reach out to our support team via live chat. Asking for help is a sign of strength, not weakness.

Tips for Keeping Gambling Fun

Set a budget in PKR before you log in — and stick to it regardless of results.
Set a time limit — use he88's reality check reminders to keep track of how long you have been playing.
Never gamble under the influence of alcohol or substances that impair your judgment.
Take regular breaks — step away from the screen, have a meal, spend time with family.
Keep gambling separate from other financial goals — your rent, groceries, and savings come first.
Avoid gambling when emotionally low — boredom, stress, or sadness are poor reasons to open the casino lobby.
Only use money you can afford to lose — do not gamble with borrowed money under any circumstances.

Remember: A winning session is a bonus, not an expectation. The he88 platform is designed to be entertaining. Every game, including cricket betting markets, is governed by randomness and mathematical probability — outcomes cannot be predicted or controlled.

Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to more than two, consider taking a break.

Have you spent more than you planned in the last 7 days?

Have you felt the urge to keep playing to win back losses?

Has gambling taken time away from family or work recently?

Have you hidden your gambling activity from someone close to you?

Do you feel restless or irritable when you are not able to gamble?

Have you borrowed or used savings to fund your gambling?

This checklist is a general awareness tool only — it is not a clinical diagnosis. If you are concerned, please contact he88 support or a qualified professional.

Why Limits Matter

48h Cooling-off min.

∞ Permanent excl.

24/7 Support access

Licensed & Regulated: he88 operates under an international gaming licence. Our responsible gaming framework meets the standards required by our licencing authority, which mandates player protection tools including deposit limits, self-exclusion, and age verification as non-negotiable platform features.

Self-Exclusion & Account Controls

he88 provides a full suite of account control tools accessible directly from your account settings panel. All responsible gaming tools are free to use, apply immediately (for restrictions), and cannot be reversed by customer support — they are designed to be genuinely protective, not just cosmetic features.

Exclusion & Break Options

24-Hour Cool-Off

Instant account suspension for one full day. Reactivates automatically after 24 hours.

7-Day Break

One-week suspension. No logins, deposits, or bets permitted during the break period.

1 to 6 Month Exclusion

Medium-term self-exclusion. Account locked for the chosen period. Cannot be reversed early.

1-Year Exclusion

Long-term exclusion lasting twelve months. Marketing communications stopped immediately.

Permanent Self-Exclusion

Permanent and irreversible account closure under responsible gaming. All balances returned after identity verification.

Deposit & Spend Controls

Financial control tools let you set hard limits on how much you can deposit or wager within a given time window. These are enforced at the platform level — not just a soft suggestion.

Daily Deposit Limit

Set the maximum PKR amount you can deposit in a single 24-hour period. Once reached, further deposits are blocked until midnight reset.

Weekly Deposit Limit

Cap your total deposits across a rolling 7-day window. Useful if your spending tends to creep up gradually over the week.

Monthly Deposit Limit

Set a monthly ceiling in PKR for total deposits. Ideal for players who prefer budgeting on a monthly salary cycle.

Loss Limit

Define the maximum net loss you are comfortable with per day or week. Once you hit your loss limit, further play is paused for the period.

Session Time Limit

Set a hard cap on how long a single session can last. When the timer expires, you are automatically logged out and shown a summary of your session.

Reality Check Alerts

Receive on-screen reminders every 30, 60, or 120 minutes showing your time played and net result for the current session.

Important: Limit reductions take effect immediately. Limit increases require a mandatory 48-hour waiting period before they come into force — this cooling-off is intentional and cannot be bypassed.

How to Activate Responsible Gaming Tools

All responsible gaming tools on he88 are accessible without needing to contact support — you can manage everything from your account dashboard in a few steps.

Log in to Your he88 Account

Visit he88 Login and sign in with your registered email and password. Ensure you are accessing the site from a secure, private connection.

Open Account Settings

Click on your profile icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown menu.

Navigate to Responsible Gaming

Find the "Responsible Gaming" tab within your account settings. This section contains all available tools — deposit limits, time limits, reality checks, cool-off periods, and self-exclusion.

Select and Apply Your Tool

Choose the tool you want to activate, enter the relevant value (amount in PKR, time duration, etc.), and confirm. Restrictions apply immediately. You will receive a confirmation email to your registered address.

Contact Support if Needed

If you prefer to activate any responsible gaming tool through our team — or if you need to request permanent self-exclusion urgently — our 24/7 live chat support team can assist you immediately without delay.

Protecting Younger Family Members

If there are minors in your household who have access to the devices you use to access he88, we strongly recommend taking additional steps to prevent underage access. he88's age verification process is robust, but parental supervision and device-level controls add an important extra layer of protection.

he88 is strictly for adults aged 21 and above. Underage gambling is illegal and harmful. Any account found to belong to a person under 21 will be immediately closed, all balances and bonuses voided, and the matter escalated in line with our licence obligations.

Device Parental Controls

Use your phone or tablet's built-in parental control features to restrict access to gambling websites and apps for younger family members.

Secure Your Login

Never share your he88 account credentials with anyone. Use a strong, unique password and enable two-factor authentication where available.

Website Filtering

Internet filtering software can block gambling websites at a household network level. This is a practical option for families with young children or teenagers at home.

Private Browsing Habit

Always log out of your he88 account after each session and clear saved passwords on shared devices to prevent unauthorised access.

Support & Help Resources

If you or someone you know is struggling with problem gambling, reaching out for help is the most important step. he88 encourages players to use the following support channels — many of which are free, confidential, and available to Pakistani residents.

he88 Live Chat

Our 24/7 support team is your first point of contact for activating any responsible gaming tool. Available directly on the he88 platform — no wait, no judgment.

he88 Support Email

For non-urgent responsible gaming queries or formal self-exclusion requests, email our team at [email protected]. We aim to respond within 24 hours.

International Resources

he88's international gaming licence requires us to signpost players to internationally recognised responsible gambling organisations. Ask our support team for relevant referral information.

Talk to Someone

Sometimes the most helpful step is an honest conversation with a trusted family member, friend, or professional counsellor. You do not have to face this alone.

he88's Promise: If a player contacts he88 support for help with a gambling problem, our team will never attempt to retain that player with bonus offers or persuasion. We will activate the requested tool immediately and provide support information without any attempt to discourage the player from taking a break or closing their account. Player wellbeing comes before platform revenue — always.

Licence Compliance: he88's responsible gaming tools and policies form part of our obligations under our international gaming licence. We are subject to periodic audits of our responsible gaming programme. Players who feel our responsible gaming obligations have not been met may raise a complaint through our licence dispute resolution process.

Responsible Gamingat he88